American Built Cabinets publishes limited lifetime product coverage for its custom laminate cabinetry and a separate one-year installation workmanship warranty. This guide summarizes the current scope, exclusions, remedies, and claim requirements in plain language.
Product Coverage and Covered Components
The current American Built Cabinets policy warrants custom laminate cabinetry purchased by the original purchaser against defects in materials and workmanship under normal use. It lists cabinet boxes and structural components, laminate surfaces, edge banding, doors and drawer fronts, interior shelving, hinges, drawer slides, and standard hardware supplied with the product.
This is defect coverage, not protection against every change or incident. The current Warranty and Support page and the signed project documents are the controlling sources. This article is a plain-language summary and should be read together with those terms.
Repair, Replacement, and Product Variation
After a defect is confirmed, American Built Cabinets may repair the defective component or replace it with the same or a comparable product. If the original product has been discontinued, the company may use a substitute of equal function and value.
Replacement products may vary slightly in color, grain pattern, or finish. This distinction is important for older installations because materials and finishes can change naturally over time even when the replacement is produced to the recorded specification.
Exclusions and Natural Characteristics
The published policy excludes damage caused by improper installation, unqualified installers, post-installation modifications, misuse, negligence, harsh cleaning products, excessive moisture, water, steam without proper ventilation, extreme temperatures, normal wear, impact, and external damage.
Natural differences in color, grain, texture, or finish are not defects. Color change caused by light exposure or environmental conditions is also excluded. Proper care is required to keep coverage in force, including mild cleaning methods, immediate moisture removal, and appropriate ventilation.
Product Labor Limits and the Installation Warranty
The product warranty covers replacement of defective components only. It does not cover labor, installation, removal, shipping, contractor fees, access, or reinstallation costs.
Installation workmanship is handled separately. Work performed by American Built Cabinets or an authorized installer is warranted for one year from the installation date. Covered examples include mounting, leveling, alignment, adjustments, and hardware installation problems caused by installation workmanship. Structural home problems, settling, damage from other trades, misuse, unauthorized modifications, and later water or environmental damage are excluded.
Keeping these two sections separate prevents a common misunderstanding: approval of a product component does not automatically make every labor or access cost part of the product remedy.
Transferability and Filing a Claim
The warranty is non-transferable and applies only to the original purchaser. It becomes void when the property is sold or transferred.
A claim requires proof of purchase, photographs of the issue, a written defect description, the installation date, and the property address. American Built Cabinets may inspect the condition before deciding the remedy. Keeping the final contract, cabinet specifications, finish information, installation record, and care instructions together makes that review more efficient.
For the current legal scope and any project-specific terms, use the published warranty and the signed agreement rather than this summary alone.
FAQ
Q1: Which American Built Cabinets products does the published warranty cover?
A1: The published limited lifetime product warranty applies to custom laminate cabinetry purchased by the original purchaser and used under normal conditions. The signed project documents and current warranty page control in every case.
Q2: Which components are listed as covered?
A2: The current policy lists cabinet boxes and structural components, laminate surfaces, edge banding, doors and drawer fronts, interior shelving, hinges, drawer slides, and standard hardware supplied with the product. Coverage is for defects in materials and workmanship under normal use.
Q3: What remedy can American Built Cabinets provide?
A3: After confirming a covered defect, American Built Cabinets may repair the component or replace it with the same or a comparable product. A substitute may vary in color, grain, or finish when the original product is unavailable.
Q4: Does the product warranty pay for labor or shipping?
A4: No. The published product warranty covers replacement of defective components only and excludes labor, installation, removal, shipping, contractor fees, access, and reinstallation costs. Installation workmanship has a separate one-year warranty when performed by American Built Cabinets or an authorized installer.
Q5: Is the warranty transferable?
A5: No. The published warranty is limited to the original purchaser and becomes void if the property is sold or transferred.
Q6: What is required to file a claim?
A6: The published process requires proof of purchase, photographs, a written description of the issue, the installation date, and the property address. American Built Cabinets reviews the submission and determines the resolution.
